You learn about churn 30 days before renewal.
That's 90 days too late.
Oliv watches every customer the way your best CSM would, then puts agents on what it sees. Usage slips, the save gets drafted. The champion exits, the alert goes out. A competitor gets mentioned, the flag lands that hour, not after the damage is done.
You learn about churn 30 days before renewal.
That's 90 days too late.
Oliv watches every customer the way your best CSM would, then puts agents on what it sees. Usage slips, the save gets drafted. The champion exits, the alert goes out. A competitor gets mentioned, the flag lands that hour, not after the damage is done.
Trusted by 100+ revenue teams
What's actually happening today
Retention isn't a renewal conversation.
It's a daily one.
Most CS teams see the full picture only when something breaks. By then, it's a rescue mission, not a growth conversation.
A live picture of every customer, every day.
Get a live picture of every customer, every day.
Oliv pulls in every conversation, product event, ticket, and stakeholder move into a live, always-updated account view. Agents work that view, handling the tasks your CSMs never get to.
Customer mentions Finance. Your CSM moves on. Oliv flags it, sizes the upsell, drafts the outreach.
Most platforms add usage and ticket counts and call it a score. Oliv reads the whole account and tells you why the number landed there. SMB and Enterprise on their own rubrics.
Oliv watches every contact on the account. New job. New objection. New pushback. You hear about it the same week.
Built for every motion in your book.
A 5K customer and a 500K customer don't need the same playbook. Oliv runs both, side by side.
The agent unlock
Give your team back their week.
Most CS platforms hand you a dashboard and walk away. Oliv ships agents that do the work between the dashboard refreshes.
Portfolio Manager
Reviews every CSM's book on a weekly cadence.
Surfaces the three to five customers each one needs to spend time on this week.
Sends an end-of-week summary to the CSM and copies the manager.
Your 1:1s walk in already prepared.
Retention Forecaster
Forecasts NRR for the entire portfolio every week.
Tells you which renewals are coming, which are at risk, and what's been done about each one.
No more guessing what the quarter looks like until two weeks before it ends.
Gold Digger
Listens to every CSM call for expansion signals.
Pings the AE the moment one lands
Drafts the handoff email from your CSM, ready to send.
many more
Need an agent we don't have? Describe it in plain English.
See the agent marketplace
Connect, don't replace
Your team keeps every tool they like. Oliv gives them the one they're missing.
Forward-Deployed Engineers Do The Heavy Lifting
We will do it for you.
Oliv ships with a forward-deployed RevOps engineer who sits with your team, learns your motion, and configures Oliver, the agent that runs the platform's playbook. By week two you have a working setup. By week six it's tuned to how your team actually operates.
Week 1-3
Your data is live in Oliv. Health scoring, lifecycle stages, and stakeholder tracking are configured to your motion.
Week 4-6
The first agents are running. Portfolio Manager is writing weekly summaries. Retention Forecaster is producing your first AI-built quarter forecast.
Beyond
Every new agent is a working session. We bring the playbook, you bring the context, the engineer wires it up
Week 1-3
Your data is live in Oliv. Health scoring, lifecycle stages, and stakeholder tracking are configured to your motion.
Week 4-6
The first agents are running. Portfolio Manager is writing weekly summaries. Retention Forecaster is producing your first AI-built quarter forecast.
Beyond
Every new agent is a working session. We bring the playbook, you bring the context, the engineer wires it up
Week 1-3
Your data is live in Oliv. Health scoring, lifecycle stages, and stakeholder tracking are configured to your motion.
Week 4-6
The first agents are running. Portfolio Manager is writing weekly summaries. Retention Forecaster is producing your first AI-built quarter forecast.
Beyond
Every new agent is a working session. We bring the playbook, you bring the context, the engineer wires it up
Week 1-3
Your data is live in Oliv. Health scoring, lifecycle stages, and stakeholder tracking are configured to your motion.
Week 4-6
The first agents are running. Portfolio Manager is writing weekly summaries. Retention Forecaster is producing your first AI-built quarter forecast.
Beyond
Every new agent is a working session. We bring the playbook, you bring the context, the engineer wires it up
The next generation of customer success software
Gainsight told you what happened. Oliv does what's next.
Gainsight told you what happened. Oliv does what's next.
Old CS platforms
A scorecard and a dashboard
6-9 months
None, or feature-level "AI assist"
Five-figure floor before anyone talks to you
A working CSM team plus agents
2-3 weeks for V1, 6 weeks tuned
Role-based agents that complete a play end to end
$20-30K starting, agents added as you validate ROI
Stop running customer success on memory and spreadsheets
A 7-minute chat is enough to know if your retention numbers should be better than they are.