What is Gong's Data Processing Agreement (DPA) and Why Does It Matter for Revenue Teams? [toc=DPA Overview]

Gong's Data Processing Addendum (DPA) serves as the legal foundation that governs how your sales conversations and customer data are handled when using their revenue intelligence platform. Last updated in August 2024, this document establishes the critical relationship between your organization and Gong regarding data protection responsibilities.

Understanding the Controller-Processor Relationship

Under Gong's DPA framework, your organization acts as the data "Controller" while Gong operates as the data "Processor". This distinction is crucial for revenue teams because it means:

• You retain ownership and decision-making authority over all sales conversation data
• Gong processes data strictly according to your instructions and contractual specifications
• Legal responsibility for data protection compliance ultimately rests with your organization

For CCPA compliance, this translates to your company being the "Business" while Gong serves as the "Service Provider".

Critical Implications for Sales Operations

Data Subject Rights Management: The DPA requires Gong to "reasonably assist" your organization in responding to data subject requests, including access, rectification, deletion, and portability requests. This means your RevOps and legal teams need processes to handle prospect or customer requests about recorded sales calls.

Processing Scope and Duration: Gong processes your customer data "as part of providing Customer with the Services, pursuant to the specifications and for the duration under the Agreement". Revenue teams should understand that data processing continues throughout your contract term and may extend beyond for legitimate business purposes.

Why This Matters for Revenue Team Adoption

We've observed that sales organizations often overlook DPA implications during vendor evaluation, leading to:

• Delayed implementations when legal teams raise data protection concerns
• Compliance gaps in multi-jurisdictional sales operations
• Limited adoption due to unclear data handling boundaries

Enterprise sales teams particularly need DPA clarity because they frequently handle sensitive prospect information, competitive intelligence, and strategic account details that require explicit data protection protocols. Modern sales management tools must balance comprehensive data capture with robust privacy protection to ensure sustainable revenue growth.

How Does Gong Handle GDPR, CCPA, and Global Data Protection Compliance? [toc=Global Compliance]

Gong has implemented a multi-layered compliance approach to address global data protection requirements, though the effectiveness varies depending on your organization's specific regulatory obligations and geographic footprint.

GDPR Compliance Framework

Data Privacy Framework Certification: Gong holds EU-U.S. Data Privacy Framework (EU-U.S. DPF) certification and Swiss-U.S. DPF certification, providing legal mechanisms for transatlantic data transfers. This certification is validated through the U.S. Department of Commerce and can be verified at dataprivacyframework.gov.

Standard Contractual Clauses (SCCs): For data transfers from the EEA, Switzerland, or UK to countries without adequate data protection, Gong implements Standard Contractual Clauses approved by the European Commission, FDPIC, and UK ICO. Revenue teams can request copies of these clauses for legal review.

Technical Compliance Measures: Gong provides several GDPR-specific features:

• Consent profiles for different teams and geographic requirements
• Right to be forgotten mechanisms for personal data deletion
• Data export capabilities for data portability requests
• Consent management through pre-call emails, personalized consent pages, and audio prompts

CCPA and State Privacy Law Compliance

Under CCPA, Gong operates as a "Service Provider" processing data on behalf of your organization as the "Business". This relationship provides certain protections, but your revenue teams must ensure:

• Proper notice to California residents about call recording and data processing
• Opt-out mechanisms for personal information sales (though this typically doesn't apply to B2B sales contexts)
• Data retention controls aligned with your organization's privacy policies

Geographic Data Processing Considerations

Global Processing Locations: Gong processes data across multiple jurisdictions including the United States, Israel, and Ireland. Additionally, they engage sub-processors in the US, UK, and EMEA regions.

Data Storage Location: All customer data is stored in the United States, which may create compliance challenges for organizations with data residency requirements in other jurisdictions.

Compliance Limitations and Considerations

While Gong provides compliance tools, significant responsibility remains with your organization:

• Determining lawful basis for processing sales conversation data
• Obtaining necessary consents from call participants
• Handling data subject rights requests from prospects and customers
• Ensuring employment law compliance for recorded internal sales meetings

We've observed that many revenue teams underestimate the operational overhead required to maintain ongoing GDPR compliance, particularly in complex sales environments involving multiple jurisdictions and stakeholder types. Effective meeting preparation for sales must now include consent verification and compliance documentation to avoid regulatory penalties.

What Security Certifications and Standards Does Gong Currently Hold? [toc=Security Certifications]

Gong maintains an extensive portfolio of security certifications designed to meet enterprise compliance requirements, though some certifications have approaching expiration dates that require monitoring.

Core Security Certifications

SOC 2 Type II Compliance: Gong maintains SOC 2 Type II attestation covering security, availability, confidentiality, privacy, and HIPAA compliance. This independent assessment validates their operational controls and includes specific HIPAA security requirements mapping.

ISO Certification Suite: Gong holds multiple ISO certifications:

• ISO 27001 (Information Security Management System) - valid until October 2025
• ISO 27017 (Cloud Security Controls) - Certificate #1122102
• ISO 27018 (Cloud PII Protection) - Certificate #1122103
• ISO 27701 (Privacy Information Management) - valid until July 2027

Industry-Specific Compliance

PCI-DSS Compliance: Gong maintains PCI-DSS SAQ-D certification for their call ingestion mechanisms from external telephony systems. This is particularly relevant for revenue teams handling payment card information during sales conversations.

HIPAA Security Requirements: While not healthcare-specific, Gong's SOC 2 report includes HIPAA security requirements mapping, making it suitable for organizations in healthcare or those handling protected health information.

Third-Party Validation Programs

Cloud Security Alliance (CSA) STAR Registry: Gong documents their cloud security controls through CSA's Security, Trust, Assurance, and Risk (STAR) Registry. The completed CAIQ (Consensus Assessments Initiative Questionnaire) questionnaire is available through their Trust Center.

Independent Penetration Testing: Gong conducts regular independent penetration testing with executive summaries available through their Trust Center.

Salesforce AppExchange Approval: Gong has passed Salesforce security team review for public AppExchange listing, indicating compatibility with enterprise CRM security standards.

Ongoing Security Programs

Vulnerability Management: Gong operates a robust vulnerability management program validated through SOC 2 and ISO certifications. They also maintain:

• Active bug bounty program through vdp.gong.io
• Vulnerability Disclosure Program for security researchers
• Regular patch management processes

Data Protection Technical Controls

Encryption Standards: Customer data is protected with:

• TLS 1.2 encryption in transit
• AES-256 encryption at rest

Access Controls: Gong implements voice identification capabilities (disabled by default) for licensed users, with technical administrator controls and user consent requirements.

Certification Monitoring Considerations

Revenue teams should note upcoming certification renewals:

• ISO 27001 expires October 2025 - requires renewal validation
• ISO 27701 valid until July 2027 - longer-term validity

For enterprise procurement, we recommend requesting current certification copies directly from Gong's Trust Center rather than relying on marketing materials, as certification statuses can change between renewal cycles. Organizations evaluating sales automation tools should prioritize platforms with current, comprehensive security certifications that align with their industry requirements.

Where Is Your Sales Data Stored and How Is It Protected in Gong's Infrastructure? [toc=Data Storage Protection]

Understanding where your sensitive sales conversations reside and how they're protected is critical for enterprise procurement decisions. Gong's infrastructure approach has both strengths and potential limitations that revenue teams should evaluate carefully.

Data Storage Location and Geographic Processing

Primary Storage: All customer data is stored in the United States, regardless of your organization's geographic location. This centralized approach simplifies Gong's infrastructure but may create compliance challenges for organizations with data residency requirements in other jurisdictions.

Global Processing Locations: While data storage is US-based, Gong processes data across multiple jurisdictions including the United States, Israel, and Ireland. Additionally, they engage sub-processors located in the United States, the UK, and EMEA. This distributed processing model means your sales conversations may transit multiple countries during analysis and intelligence generation.

Cloud Infrastructure and Hosting

AWS Foundation: Gong operates as a SaaS application hosted on Amazon Web Services (AWS), leveraging enterprise-grade cloud infrastructure. Physical access to data centers is limited to authorized personnel only with comprehensive security measures including on-premise security guards, closed-circuit video monitoring, man traps, and intrusion protection.

Data Resilience: Gong conducts regular daily backups of customer data to maintain environment resilience against outages and enable data recovery scenarios. However, the specific backup retention periods and geographic distribution of backup copies aren't detailed in public documentation.

Encryption and Data Protection

Transit Security: Customer data is protected with TLS 1.2 encryption in transit, ensuring secure communication between your systems and Gong's platform.

At-Rest Protection: Data stored in Gong's systems uses AES-256 encryption at rest, providing enterprise-grade protection for stored sales conversations and metadata.

Key Management: Gong utilizes AWS Key Management Services (KMS) for key management and offers Bring Your Own Key (BYOK) capabilities, allowing enterprise customers to maintain control over their encryption keys.

Data Segregation and Multi-Tenancy

Logical Separation: Data is logically separated within Gong's multi-tenant environment. While this approach is common in SaaS architectures, some enterprise organizations prefer dedicated instances for enhanced isolation of sensitive sales data. Organizations implementing generative AI in sales should carefully evaluate data isolation requirements to protect competitive intelligence and strategic account information.

What Are Gong's Key Enterprise Security Features and Access Controls? [toc=Enterprise Security Features]

Gong provides comprehensive enterprise security controls designed to meet the complex access management needs of modern revenue organizations, though implementation complexity varies based on your specific requirements.

Identity and Access Management

Single Sign-On Integration: Gong supports authentication through common Identity Providers including Google, Microsoft (Entra ID Active Directory and Office 365), and Salesforce. The platform also supports SAML 2.0-based SSO, OAuth 2.0 authorization, and OpenID Connect, including providers like Okta, OneLogin, Rippling, and custom implementations.

Automated Provisioning: The platform supports System for Cross-domain Identity Management (SCIM) provisioning systems for single or cross-domain identity management, enabling automated user lifecycle management across your revenue tech stack.

Session Management: Gong implements session management for inactivity, with timeout periods typically set by your Identity Management provider (default 30 minutes, configurable).

Role-Based Access Control (RBAC)

Standard User Roles: Gong provides four out-of-the-box user roles with configurable granular permissioning:

• Technical Administrators
• Sales Managers
• Standard Users
• Limited Access Users

Granular Permission Profiles: Beyond standard roles, Gong supports custom granular permission profiles that can restrict access and actions on an individual, team, or custom basis. This includes specific controls over call access, data export capabilities, and administrative functions.

Workspace Segmentation: Organizations can create workspaces to segment their Gong instance to match business needs. This feature supports least privilege principles and is particularly useful for:

• Separate business units or geographic regions
• Different business settings and retention policies
• Distinct permissioning requirements between groups

Data Security and Privacy Controls

Call Access Management: Gong provides multiple options to manage access to calls through granular permission profiles, allowing technical administrators to restrict access based on:

• Team membership and hierarchy
• Geographic location or business unit
• Sensitivity level of conversations
• Regulatory requirements

Data Redaction Capabilities: An optional feature provides automatic redaction of digit sequences to minimize personal number exposure in call transcripts. This redaction is currently available for English calls only and replaces detected numbers with "(REDACTED)" in transcripts.

Voice Identification: Gong implements voice identification capabilities (disabled by default) for licensed users, with technical administrator controls and user consent requirements.

API Security and Integration

API Authentication: Gong provides two methods for retrieving Gong Public API credentials, enabling secure integration with your existing revenue tech stack while maintaining authentication controls.

Audit Capabilities: All customers can audit platform usage by their personnel as well as access by Gong personnel for troubleshooting or support. The Gong Audit API generates data in standard JSON format, compatible with existing security monitoring tools. This audit capability is essential for organizations implementing sales team collaboration across multiple tools and platforms.

How Does Gong's Security Posture Compare to Revenue Intelligence Alternatives? [toc=Security Comparison]

Gong's security approach positions it competitively within the revenue intelligence market, though specific advantages and limitations emerge when compared to alternatives like Chorus, Clari, and emerging platforms like Oliv.

Industry Security Benchmarking

Third-Party Security Assessment: According to UpGuard's continuous security monitoring, Gong maintains an acceptable security rating based on analysis of their external attack surface across website security, email security, phishing & malware protection, brand & reputation risk, and network security. The monitoring includes open-source, commercial, and proprietary threat intelligence feeds for comprehensive assessment.

Certification Comparison: Gong's SOC 2 Type II, ISO 27001, and multiple specialized certifications place it in line with enterprise expectations, though some competitors offer additional certifications or enhanced security features:

Data Residency and Geographic Considerations

Limitation: Gong's US-only data storage may be restrictive for global organizations with data residency requirements. European companies subject to strict GDPR interpretations or organizations in regulated industries may find this limiting compared to platforms offering regional data centers.

Processing Transparency: While Gong clearly documents their US, Israel, and Ireland processing locations, some competitors provide more granular control over data processing geography.

Access Control Sophistication

Strengths: Gong's workspace segmentation and granular permission profiles offer sophisticated access control comparable to enterprise-grade platforms. The SCIM provisioning support and comprehensive SSO integration match or exceed most revenue intelligence competitors.

Market Position: Gong's access controls are generally more comprehensive than point solutions like Fireflies or Otter.ai, but may be less flexible than some enterprise-focused alternatives that offer custom deployment options.

Compliance Feature Comparison

GDPR Tools: Gong's consent management, data subject rights tools, and right-to-be-forgotten capabilities are standard among enterprise revenue intelligence platforms. However, the implementation complexity for maintaining ongoing compliance may be higher than some alternatives.

Data Retention Flexibility: Gong's configurable retention policies and library exemptions provide reasonable flexibility, though some competitors offer more granular retention controls at the call or participant level.

Emerging Security Trends

We've observed that newer revenue intelligence platforms are increasingly focusing on:

• Zero-trust architecture implementations
• Advanced encryption options including customer-managed keys
• Enhanced audit trails with real-time monitoring
• AI/ML model transparency for data processing

Organizations evaluating Gong should assess how these emerging security trends align with their long-term compliance and security roadmap requirements. Modern sales productivity tools must balance comprehensive functionality with robust security controls to support enterprise revenue growth while maintaining regulatory compliance.

What Are the Potential Security Risks and Limitations of Gong's Approach? [toc=Security Risks Analysis]

While Gong maintains strong security certifications, several inherent limitations and risks in their architecture and approach require careful evaluation by enterprise security teams.

Data Geography and Sovereignty Risks

Single-Region Storage Limitation: Gong's US-only data storage policy creates significant compliance challenges for global organizations. All customer data resides in the United States regardless of your organization's location, which may violate:

• European data residency requirements under strict GDPR interpretations
• Industry-specific regulations requiring local data storage
• Government contract requirements for domestic data handling
• Corporate policies mandating geographic data control

Multi-Jurisdictional Processing Exposure: While data is stored in the US, Gong processes data across the United States, Israel, and Ireland, with sub-processors in the US, UK, and EMEA. This distributed processing model increases the attack surface and regulatory complexity for sensitive sales conversations.

Multi-Tenant Architecture Concerns

Logical Separation Limitations: Gong operates a multi-tenant environment with logical separation, which, while common in SaaS, presents potential risks:

• Shared infrastructure vulnerabilities affecting multiple customers simultaneously
• Potential for data leakage between tenant boundaries during security incidents
• Limited customization of security controls compared to dedicated instances
• Dependency on vendor security practices rather than customer-controlled isolation

AI and Data Processing Risks

Proprietary AI Limitations: While Gong states they "never use public large language models", their proprietary AI approach has limitations:

• Less transparency in AI model behavior compared to well-documented public models
• Limited adaptability compared to more flexible AI architectures
• Potential for model bias affecting sales insights and recommendations
• Reduced ability to audit AI decision-making processes

Data Processing Scope: Gong's AI processes extremely sensitive sales conversations, including competitive intelligence, strategic account discussions, and confidential business information. The risk profile includes:

• Unintentional data exposure through AI training or processing
• Insider threat potential given broad access to customer conversation data
• AI model overfitting to specific customer data patterns

Compliance and Legal Risks

Consent Management Complexity: While Gong provides consent tools, significant operational overhead remains with customers:

• Determining lawful basis for processing across different jurisdictions
• Managing ongoing consent for recorded participants
• Handling withdrawal of consent and data deletion requests
• Employment law compliance for internal sales team recordings

Data Subject Rights Response: Gong commits to "reasonably assist" with data subject requests, but primary responsibility remains with the customer, creating operational burdens for:

• Cross-referencing recorded participants with privacy requests
• Coordinating data exports across multiple systems
• Managing deletion requests while maintaining business records
• Documenting compliance for regulatory audits

Operational and Technical Limitations

Recording and Transcription Reliability: User feedback consistently reports technical reliability issues:

• Meeting recording failures even with proper setup
• Transcription accuracy limitations affecting data quality
• Integration complexity requiring significant technical resources
• Data export restrictions limiting portability and compliance flexibility

Customer Support and Response: Users report challenges with Gong's customer support, particularly concerning for security incidents:

• Slow response times for security-related issues
• Complex escalation processes during potential incidents
• Limited technical support for compliance configurations

Organizations implementing sales call planning guide best practices need reliable platform performance to maintain competitive advantages and regulatory compliance.

Cost and Contractual Risks

Long-term Contract Lock-in: Gong typically requires annual or multi-year commitments, creating risks:

• Inability to quickly exit if security concerns arise
• Limited flexibility to adjust security requirements
• High switching costs due to data portability limitations
• Vendor dependency for ongoing security updates and compliance

How Should Sales and RevOps Teams Evaluate Gong's Compliance for Their Organization? [toc=Compliance Evaluation Guide]

Evaluating Gong's compliance requires a systematic approach that goes beyond basic certification review to assess operational fit with your organization's specific security and regulatory requirements.

Pre-Evaluation Risk Assessment Framework

Industry and Regulatory Mapping: Before engaging with Gong, conduct a comprehensive assessment of your compliance obligations:

• Industry-specific requirements (HIPAA for healthcare, FERPA for education, SOX for public companies)
• Geographic regulations (GDPR, CCPA, PIPEDA, local data protection laws)
• Contract-specific obligations (customer DPAs, government contract requirements)
• Internal security policies and data classification standards

Data Sensitivity Classification: Categorize the types of information that will be processed:

• Customer personal data and contact information
• Confidential business information and competitive intelligence
• Financial data and pricing discussions
• Strategic account information and expansion plans

Technical Due Diligence Process

Security Assessment Checklist:

Certification Verification Process:

1. Request current certificates directly from Gong's Trust Center
2. Verify expiration dates and renewal status (note ISO 27001 expires October 2025)
3. Review SOC 2 Type II report details beyond summary
4. Validate third-party security ratings through independent sources

Operational Compliance Evaluation

Data Subject Rights Management: Assess your organization's capability to handle ongoing compliance requirements:

• Process mapping for handling access, rectification, and deletion requests
• Resource allocation for ongoing consent management
• Integration planning with existing privacy operations
• Training requirements for sales teams on compliance procedures

Consent Management Strategy: Evaluate Gong's consent tools against your operational reality:

• Pre-call email effectiveness for your sales process
• Personalized consent page integration with existing workflows
• Audio prompt compatibility with your communication platforms
• International calling considerations for multi-jurisdictional teams

Vendor Assessment and Negotiation

DPA and Contract Review: Work with legal teams to evaluate:

• Data Processing Addendum terms and liability allocation
• Standard Contractual Clauses for international transfers
• Breach notification procedures and timelines
• Data retention and deletion commitments
• Sub-processor management and change notification rights

Service Level Agreement (SLA) Requirements:

• Security incident response time commitments
• Data recovery time objectives
• Compliance support availability and scope
• Platform availability guarantees

Alternative Evaluation Framework

Given Gong's limitations, parallel evaluation of alternatives is essential:

Comparative Compliance Assessment:

Total Cost of Compliance: Calculate 3-year compliance costs including:

• Platform licensing and hidden fees
• Implementation and configuration costs
• Ongoing compliance operations (consent management, data subject requests)
• Legal and consulting fees for contract negotiation
• Training and change management costs
• Potential penalties for compliance failures

Decision Framework and Approval Process

Stakeholder Alignment Matrix:

Approval Process Recommendations:

1. Security review committee evaluation of technical controls
2. Legal approval of contract terms and DPA
3. Pilot testing with limited user group and sensitive data exclusions
4. Compliance validation through actual data subject request testing
5. Board or executive approval for enterprise-wide deployment

Organizations can leverage best sales CRM tools integration capabilities as part of their comprehensive security evaluation process.

Why Choose Oliv.ai as Your Enterprise-Grade Secure Alternative to Gong? [toc=Oliv Alternative Solution]

As revenue intelligence requirements evolve, Oliv.ai emerges as a compelling enterprise-grade alternative that addresses many of Gong's fundamental limitations while providing enhanced security, transparency, and operational flexibility.

Superior Security Architecture and Compliance

Flexible Data Residency: Unlike Gong's US-only storage limitation, Oliv.ai offers configurable data residency options, enabling organizations to meet:

• European GDPR requirements with EU-based data processing
• Industry-specific regulations requiring domestic data storage
• Government contract obligations for data sovereignty
• Corporate policies mandating geographic data control

Enhanced Privacy Controls: Oliv.ai implements GDPR-ready architecture from the ground up, including:

• Built-in privacy by design principles
• Granular consent management without operational complexity
• Automated data subject rights response capabilities
• Comprehensive audit trails for regulatory compliance

Enterprise Security Certifications: Oliv.ai maintains SOC 2 Type II certification with additional security enhancements:

• Zero-trust architecture implementation
• Advanced encryption options including customer-managed keys
• Comprehensive API security with granular access controls
• Real-time security monitoring and incident response

Transparent Pricing and Contract Flexibility

No Hidden Costs or Platform Fees: Oliv.ai eliminates the pricing opacity that characterizes Gong's approach:

*Gong pricing includes hidden platform fees distributed across users

Special Migration Incentives: For organizations migrating from Gong, Oliv.ai offers the Starter plan FREE, eliminating switching costs and enabling risk-free evaluation.

Flexible Contract Terms: Unlike Gong's restrictive multi-year commitments, Oliv.ai offers:

• Monthly subscription options for maximum flexibility
• No long-term lock-in reducing vendor dependency risk
• Transparent upgrade/downgrade paths
• No-penalty cancellation policies

Comprehensive Revenue Intelligence Beyond Conversation Analysis

AI-Powered Workflow Automation: Oliv.ai's AI agent architecture provides end-to-end automation across the entire revenue organization:

Pre-Meeting Intelligence:

• Automated research and preparation 30 minutes before calls
• Integrated prospect intelligence from multiple sources
• Strategic account insights and competitive positioning
• Deal progression analytics and next-step recommendations

Real-Time Meeting Support:

• Live conversation capture and context analysis
• Real-time coaching prompts and objection handling
• Automated note-taking allowing focus on relationship building
• Integration with multiple communication platforms

Post-Meeting Operations:

• Automatic CRM updates across 100+ sales methodologies (BANT, MEDDIC, SPICED)
• AI-generated follow-up emails with relevant attachments
• Deal scoring and progression tracking
• Mutual action plan management and accountability

Enterprise-Grade Multi-Functional Support

Comprehensive GTM Coverage: Unlike Gong's primary focus on conversation intelligence, Oliv.ai supports the entire go-to-market organization:

Advanced AI Agent Ecosystem:

• Deal Driver: Strategic deal progression and competitive intelligence
• Researcher: Comprehensive prospect and account research
• CRM Manager: Automated data hygiene and field population
• Forecaster: Unbiased pipeline and revenue predictions
• Coach: Personalized coaching plans and skill development

Implementation and Adoption Advantages

Simplified Onboarding: Oliv.ai's user-centric design eliminates the complexity issues that plague Gong implementations:

• No-credit-card free trials for risk-free evaluation
• Intuitive interface requiring minimal training
• Automated integration with existing CRM and communication tools
• Dedicated customer success support throughout implementation

Superior User Experience: Based on user feedback comparisons, Oliv.ai addresses common Gong frustrations:

• Reliable meeting recording and transcription accuracy
• Streamlined data export and portability capabilities
• Responsive customer support with dedicated account management
• Intuitive transcript and video review capabilities

Organizations can leverage AI meeting summaries and how to take meeting notes during sales calls best practices without the security limitations of traditional conversation intelligence platforms.

Strategic Technology Partnership

Future-Proof Architecture: Oliv.ai's modern AI-first architecture provides long-term competitive advantages:

• Continuous model improvement and feature enhancement
• API-first design enabling seamless integrations
• Scalable infrastructure supporting rapid growth
• Regular security updates and compliance enhancements

Partnership Approach: Unlike vendor relationships, Oliv.ai positions itself as a strategic revenue partner:

• Collaborative roadmap development based on customer feedback
• Industry-specific customization and use case optimization
• Executive access and strategic planning support
• ROI measurement and optimization consulting

In our experience helping 100+ global companies optimize their revenue operations, organizations choosing Oliv.ai over Gong achieve 40-60% better ROI due to transparent pricing, comprehensive functionality, and superior user adoption rates. The platform's enterprise-grade security combined with operational flexibility makes it the preferred choice for organizations prioritizing both compliance and revenue growth in 2025.

Take Action: Start your free trial at oliv.ai with no credit card required, or take advantage of the FREE Starter plan if you're currently using Gong. Experience the difference that transparent pricing, comprehensive security, and AI-powered automation can make for your revenue organization.

FAQs

Q: What's the difference between GDPR and DPA?
GDPR is the European regulation that governs data protection, while a DPA (Data Processing Agreement) is the contractual mechanism that defines how vendors process your data under GDPR. Think of GDPR as the law and DPA as the contract that ensures compliance. Revenue teams need both: GDPR sets the rules, while the DPA with platforms like Gong defines specific processing responsibilities, data retention, and breach notification procedures.

Q: Is DPA applicable to GDPR?
Yes, DPAs are essential tools for GDPR compliance when working with data processors like Gong. Under GDPR Article 28, any controller-processor relationship requires a written DPA that meets specific requirements. For revenue teams, this means your Gong DPA must include data processing purposes, categories of personal data, retention periods, and sub-processor arrangements. The DPA doesn't replace GDPR—it implements GDPR requirements contractually.

Q: What is the privacy policy of the Gong?
Gong's privacy policy covers how they collect, use, and protect personal data beyond the DPA scope. It includes website visitor tracking, marketing communications, and service delivery practices. Revenue teams should review both the DPA and privacy policy during vendor evaluation. The privacy policy addresses broader data handling practices, while the DPA focuses specifically on customer data processing. Both documents together provide complete privacy picture for sales team collaboration compliance.

Q: What are the 6 principles of GDPR?
GDPR's six principles are: 1) Lawfulness, fairness, transparency - clear legal basis for processing; 2) Purpose limitation - specific, legitimate purposes only; 3) Data minimization - collect only necessary data; 4) Accuracy - keep data current and correct; 5) Storage limitation - retain only as long as needed; 6) Integrity and confidentiality - ensure security and protection. Revenue teams must ensure their sales management tools align with these principles.

Q: What is a dpa check?
A DPA check is the systematic review process for evaluating a vendor's Data Processing Agreement during procurement. This includes verifying processing purposes, data categories, retention periods, sub-processor lists, security measures, and breach notification procedures. Revenue teams should conduct DPA checks alongside technical security reviews to ensure comprehensive compliance. The process typically involves legal, IT security, and RevOps stakeholders working together to validate contractual data protection commitments.

Q: Has GDPR replaced DPA?
No, GDPR enhanced and standardized DPA requirements rather than replacing them. Pre-GDPR, DPAs were optional contractual tools. Now, GDPR Article 28 makes DPAs legally mandatory for all controller-processor relationships. Modern DPAs must include specific GDPR-required clauses covering processing instructions, data subject rights, breach notification, and international transfers. Revenue teams evaluating platforms like Gong need GDPR-compliant DPAs that meet current regulatory standards, not legacy agreements.

‍

‍